HIIT PLC • Student Support System

Get support.
Stay on track.

HIIT Support makes it easy for students to report issues, track progress and get help from the right staff — all in one place.

  • Fast
  • Simple
  • Reliable
Sample preview
Support Dashboard

Here's what's happening with your issues.

Open Issues12
In Progress8
Resolved34
Avg. Response4h 32m
Recent Issues
Computer not workingIT Lab 2 · 2 hours agoIn Progress
Course registration issueAcademics · 5 hours agoOpen
Certificate not receivedAdmin · 1 day agoResolved
Why HIIT Support

Everything you need,
all in one place.

Our support system is built to make issue reporting and resolution simple, transparent and efficient for every HIIT student.

Report an Issue

Quickly submit your concern with a clear category and description.

Track Progress

See live updates on your issue status and assigned staff.

Staff Responses

Get helpful responses and solutions from the right team members.

Faster Resolution

Stay informed and get your issues resolved more quickly.

Simple steps

How it works

Get help in just three simple steps.

1
Submit your issue

Fill out a short form with your issue details and category.

2
Track the progress

Check the status of your issue at any time.

3
Get it resolved

Receive a response and resolution from the staff team.

Student experience

Your support ticket,
from start to finish.

Stay informed at every stage with clear updates, staff responses and a complete history of your issue.

  • Real-time status updates
  • Staff assignment details
  • Full response history
Sample ticket
Computer not working
IT Lab 2 · 2 hours ago
In Progress
  1. Issue submittedYou submitted this issue.
  2. Assigned to staffAssigned to: John Martins
  3. Work in progressTechnician is working on it.
  4. Staff responseThe technician is checking the power supply.
  5. ResolvedWaiting for resolution.
For staff

Powerful tools
for our support team.

Manage issues, assign staff, update statuses and keep everything organised with a clean dashboard.

  • Issue management & filtering
  • Staff assignments
  • Status updates
  • Student communication
  • Statistics & reports
Sample preview
DashboardAll IssuesStudentsStaffReports
Staff Dashboard
Total62
Open12
Progress8
Resolved42
Course registration issueOpen
Laptop not workingIn Progress
Certificate not receivedResolved
Join HIIT Support

Need help? We're here.

Report your issue today and get the support you need to keep moving forward at HIIT.